Privacy Policy
1. Introduction
At eCycleReview.com, we are committed to protecting and respecting your privacy. We understand the importance of safeguarding personal data and are dedicated to ensuring your information is handled responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy aims to provide clear, transparent details regarding how we collect, use, disclose, and secure your information when you interact with our website and services.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to www.ecyclereview.com and governs all user interactions through this website. For the purposes of applicable data protection legislation, eCycleReview.com is the “Data Controller.” This means we are responsible for determining how and why personal data is collected and processed. This Policy does not apply to third-party websites, products, or services linked through our platform.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your interactions with our website:
a) Usage Data
Information about how you access and use eCycleReview.com, including your IP address, browser type and version, device identifiers, operating system, referral sources, and session data such as timestamps, page views, and navigation paths.
b) Account Data
Information you provide when creating an account or making a purchase, such as your name, postal address, email address, telephone number, and account credentials.
c) Profile Data
Preferences, purchase history, content consumption behavior, saved items, product interests, and feedback you provide.
d) Communication Data
Any information contained in correspondence you submit through our contact forms, customer service channels, email communications, and support interactions.
e) Technical Data
Device type, system configurations, screen resolution, JavaScript settings, plug-ins, platform information, and diagnostic technical logs.
f) Transaction Data
Payment and billing information, transaction histories, delivery status, refund requests, and associated order identifiers.
g) Preference Data
Marketing communication preferences, subscription details, opt-in/opt-out choices, consent logs, and product and content interest indicators.
4. Legal Bases for Processing
Under GDPR and other applicable privacy regulations, we process personal data only when we have a lawful basis to do so. These may include:
– Consent: When you have given us clear permission to process your data for a specific purpose, such as email marketing.
– Contract: When processing is necessary for the performance of a contract or pre-contractual obligations.
– Legal Obligation: When we are required to process your data to comply with laws or regulations.
– Legitimate Interests: When processing is necessary for our legitimate interests and does not override your fundamental rights and freedoms (e.g., website performance, fraud detection, analytics).
5. Your Data Protection Rights
We respect your rights under GDPR, CCPA, and similar regulations and provide you with mechanisms to control your personal data. You may exercise the following rights by contacting [email protected]:
– Right of Access: Request confirmation and access to the personal data we process.
– Right to Rectification: Request correction of any inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data when it is no longer necessary.
– Right to Restriction of Processing: Request limitations on how your data is used.
– Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format for transfer to another controller.
– Right to Object: Object to processing in certain cases, including direct marketing.
– Rights under CCPA: California residents may request disclosure about personal information collected, request deletion of this information, and opt out of its sale (we do not sell personal data).
6. Information Security and Protection
We implement appropriate technical and organizational safeguards to protect your personal information, including:
– Encryption of data in transit and at rest using industry-standard protocols.
– Access controls to limit data to authorized personnel only.
– Regular security training for staff involved in data handling.
– Firewalls, intrusion detection systems, and strong password protocols.
– Regular backups and disaster recovery procedures.
While we take all reasonable measures to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.
7. International Data Transfers
In certain situations, your information may be stored or processed outside your country of residence. Where we transfer personal data from the European Economic Area (EEA) or the United Kingdom to other jurisdictions, we implement standard contractual clauses or rely on other lawful transfer mechanisms to ensure your personal data receives adequate protection.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable regulations. Specific retention periods include:
– Account & Profile Data: Retained while account remains active and up to 24 months after inactivity.
– Communication & Support Data: Retained for up to 36 months for service quality and legal obligations.
– Transaction Data: Retained for a minimum of 7 years to comply with tax and accounting obligations.
– Technical & Usage Data: Retained for analytical purposes for no more than 18 months.
Data may be retained longer if required by law or if necessary to resolve disputes and enforce agreements.
9. Cookie Policy
eCycleReview.com uses cookies and similar tracking technologies to enhance your browsing experience and to analyze usage patterns. These include:
– Essential Cookies: Necessary for website functionality and access control.
– Functional Cookies: Enable enhanced personalization and remember user choices.
– Analytics Cookies: Provide aggregated information on user behavior for performance improvements.
– Performance Cookies: Optimize page loading speed and interaction responsiveness.
Cookies may be set by us or by third-party services we use. Some cookies are persistent, while others are session-based.
10. Cookie Management and GDPR/CCPA Compliance
We provide a cookie consent banner on your first visit to allow active management of non-essential cookies. You can:
– Accept or reject cookies manually via the banner or your browser settings.
– Revoke your cookie preferences at any time.
– View a detailed list of cookies in our Cookie Management Tool hosted on eCycleReview.com.
Under GDPR and CCPA, we do not collect or store cookies beyond what is strictly necessary without affirmative consent.
11. Protection of Children’s Data
eCycleReview.com is not directed to individuals under the age of 13. We do not knowingly collect or process personal information from children. If we become aware that we have collected such information inadvertently, we will promptly delete it. If you are a parent or guardian and believe we may have collected such data from your child, please contact [email protected] immediately.
12. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy to reflect updates to our practices or to comply with legal requirements. When we make material changes, we will communicate them prominently on eCycleReview.com. We encourage you to review this Policy periodically for the latest information on our privacy practices.
13. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, you may contact our Data Protection Officer at:
Email: [email protected]
We are fully committed to safeguarding your personal data and operating in compliance with all relevant privacy laws and regulations. Your trust is essential to us. Please do not hesitate to reach out with any privacy concerns or data protection inquiries.